Nova Scotia, leading the way with RelayHealth

In January 2013, the Department of Health and Wellness of Nova Scotia launched a two-year demonstration project to assess a personal health record (PHR) strategy for the province using McKesson Canada’s RelayHealth solution. 


Thirty physicians signed on to participate and were given a target of enrolling 3,000 patients by the end of 2013. That target was met in early July, six months ahead of schedule, clearly demonstrating the important need for this service.

  • By the end of November 2013, more than 4,700 patients were using the solution.
    • These patients received almost 11,000 lab tests in November alone, approximately 2.3 lab tests per person per month. This indicates that the users of the system tended to be people with more health issues, which is exactly the group that the province wants to be more proactive with their own health care.
    • 85% of patients in the Nova Scotia pilot project said that having online access to their test results improved how much they feel they can manage their own health.
    • 87% of doctors in the Nova Scotia pilot project perceive secure messaging to get routine medical advice as valuable or extremely valuable to patients.

The results demonstrate that McKesson Canada’s RelayHealth solution creates patient engagement and empowerment in their own healthcare. At the same time, RelayHealth is an interoperable solution allowing all physicians and health care providers to collaborate and coordinate care, regardless of the systems they use to record and manage patient records.